Global Target Operating Model

Client: FTSE 100 Global Bank

Devising a Global Target Operating Model and Shared Service Model


The Bank had a business-critical initiative: To move from a product-based operating model to a single global functionalised operating model. As part of this transition, the client wanted to consolidate its capabilities across its products globally, thus build a Global Shared Service Centre.

The approach

The consultant team set up a programme structure designed to align with the current setup of the client organisation, making it more intuitive to use. The team worked with the Chief Operating Officer on the strategy and design of the future Shared Service Model and coordinated the business cases and plans to achieve this target state.

Client outcome

The client has been able to position themselves as a global firm and materialise the multimillion GBP benefits outlined in the business cases over the short to medium term. Of key importance to this global programme was the communication of a clear and pragmatic single vision for the operating model and getting early buy-in from the respective teams to the high-level principles.

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